Shipping Policy
1. PRODUCTION TIME & SHIPPING TIME
We process all orders from Monday to Friday (Pacific Time), excluding postal holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
- Production Time: 3 – 6 business days (Made-to-order)
- Shipping Time:
- 🇺🇸 United States: 5 – 8 business days
- 🇫🇷 France / 🇩🇪 Germany: 12 – 15 business days
- 🌍 Rest of World: 12 – 15 business days
Total Estimated Delivery Time:
| Location | Estimated Total Delivery Time |
|---|---|
| United States | 8 – 14 business days |
| France / Germany | 15 – 21 business days |
Note: Delivery time may vary due to holidays, customs, and weather delays. We do not issue refunds due to such delays.
2. SHIPPING FEES
| 🇺🇸 US | 🇨🇦🇦🇺🇬🇧 CA/AU/UK | 🇫🇷🇩🇪 France / Germany | |
|---|---|---|---|
| 1 item | $4.99 | $6.99 | $6.99 |
| Orders over $100 | Free Shipping | Free Shipping | Free Shipping |
3. ORDER TRACKING
You will receive a Purchase Confirmation Email immediately after placing your order.
Changes or cancellations must be made within 6 hours of order placement. After that, we cannot change the order details.
Once production is completed, you will receive a Shipping Confirmation Email.
When your order ships, we will send you a Tracking Number. Please allow a few days for the tracking link to update.
>>> Track your order at: CharterHall Mortuim5store Order Tracking <<<
Shipping Exceptions & Support
- Marked as delivered but not received: Contact your local carrier. No refunds/reprints issued.
- In-transit over 30 days: Eligible for a free reprint & reshipment.
- Delivered to the wrong address: Reprint available unless caused by invalid customer input.
- Returned due to invalid address: No refund or reprint.
- Returned with valid address: Reprint eligible.
- Lost in transit: Reprint eligible.
- Wrong or defective item received: Reprint upon request with photo evidence.
Important Notes:
- Photo proof required for defect/damage claims.
- All claims must be submitted within 3 days of delivery.
- Reprints cannot be modified or changed from the original order.
- Force majeure events override the refund/reprint policy. An official statement will be issued if applicable.
(*) IMPORTANT NOTICE:
We are not responsible for undeliverable packages due to missing, incorrect, or incomplete shipping information.
If you realize your shipping info is wrong, contact us ASAP at [email protected]. If the item has already shipped (within 72 hours), changes are no longer possible.
CharterHall Mortuim5store is NOT responsible for customs duties, import taxes, or country-specific fees. These are the customer’s responsibility.
If the package is refused by the customer or delivery fails, CharterHall Mortuim5store reserves the right to cancel the shipment without issuing a refund.
